Concierge Call Center Suite

AI-powered call management suite that equips your phone team with customer intelligence scores, call tracking, and real-time advisor prompts. Every incoming call displays the customer's aiVOS score and vehicle history.

Description

AI-powered call management tools with customer scores, call tracking, and advisor prompts.

AI Description

AI-powered call management suite that equips your phone team with customer intelligence scores, call tracking, and real-time advisor prompts. Every incoming call displays the customer's aiVOS score and vehicle history.

How It Works

When a customer calls, the system identifies them by phone number and instantly displays their aiVOS score, vehicle information, service history, and recommended services. AI-generated advisor prompts suggest talking points and upsell opportunities. All calls are tracked and logged for quality assurance.

Why It's Useful

Your phone team is your front line. This suite transforms every call from a generic greeting into a personalized, data-driven conversation. Advisors know exactly what to recommend, increasing average repair order and customer satisfaction.

Settings & Configuration

Configure caller ID matching, advisor prompt templates, call recording settings, and integration with your phone system (Call InBound). Set aiVOS score display thresholds and customize recommended service triggers.