The most advanced AI phone call scoring. Full transcription, sentiment analysis, custom goals, call recaps, and voicemail scoring — powered by Sidekick Ninja.
The most advanced AI phone call scoring. Full transcription, sentiment analysis, custom goals, call recaps, and voicemail scoring — powered by Sidekick Ninja.
Every call fully transcribed word for word — search, review, and reference any conversation
AI detects who answered: live person, voicemail, or IVR — know the real answer rate
Every key moment time-stamped — jump to the exact second of any greeting, quote, or close
AI generates a concise recap — reason for calling, discussion, outcome, and next steps
Every call gets a numeric score based on your custom criteria — track advisor performance
AI detects frustration, satisfaction, urgency, and hesitation in every conversation
Auto-generated notes capture vehicle info, services discussed, promises made, and follow-ups
Grade advisor performance — greeting, empathy, product knowledge, upsell, and close
Even voicemails your team leaves get scored for professionalism and completeness
Share any call with your team in one click — with full context, transcript, and score attached
AI drafts a follow-up text based on the call — ready to send to the client with one tap
Set unique scoring criteria per call type — score oil change calls differently than satisfaction checks or deferred service reminders
No manual review needed — every call transcribed, analyzed, and scored in real-time
With sentiment analysis, custom goals, and instant recaps, close more appointments daily
Jump to time-stamped moments, review AI scores, and share coaching notes instantly
Every call fully transcribed word for word — search, review, and reference any conversation
AI detects who answered: live person, voicemail, or IVR — know the real answer rate
Every key moment time-stamped — jump to the exact second of any greeting, quote, or close
AI generates a concise recap — reason for calling, discussion, outcome, and next steps
Every call gets a numeric score based on your custom criteria — track advisor performance
AI detects frustration, satisfaction, urgency, and hesitation in every conversation
Auto-generated notes capture vehicle info, services discussed, promises made, and follow-ups
Grade advisor performance — greeting, empathy, product knowledge, upsell, and close
Even voicemails your team leaves get scored for professionalism and completeness
Share any call with your team in one click — with full context, transcript, and score attached
AI drafts a follow-up text based on the call — ready to send to the client with one tap
Set unique scoring criteria per call type — score oil change calls differently than satisfaction checks or deferred service reminders
No manual review needed — every call transcribed, analyzed, and scored in real-time
With sentiment analysis, custom goals, and instant recaps, close more appointments daily
Jump to time-stamped moments, review AI scores, and share coaching notes instantly