# aiCAR™ Call Analysis & Recap > The most advanced AI phone call scoring. Full transcription, sentiment analysis, custom goals, call recaps, and voicemail scoring — powered by Sidekick Ninja. Canonical URL: https://appfueled.io/features/aicar ## Description The most advanced AI phone call scoring. Full transcription, sentiment analysis, custom goals, call recaps, and voicemail scoring — powered by Sidekick Ninja. ## Full Transcription Every call fully transcribed word for word — search, review, and reference any conversation ## Answered-By Voice Detection AI detects who answered: live person, voicemail, or IVR — know the real answer rate ## Time Stamped Every key moment time-stamped — jump to the exact second of any greeting, quote, or close ## Call Recap AI generates a concise recap — reason for calling, discussion, outcome, and next steps ## Call Score Every call gets a numeric score based on your custom criteria — track advisor performance ## Customer Sentiment AI detects frustration, satisfaction, urgency, and hesitation in every conversation ## Notes Auto-generated notes capture vehicle info, services discussed, promises made, and follow-ups ## Score the Human Call Grade advisor performance — greeting, empathy, product knowledge, upsell, and close ## Score the Voicemail Too Even voicemails your team leaves get scored for professionalism and completeness ## Hand-Off Tool Share any call with your team in one click — with full context, transcript, and score attached ## Pre-Written Text Messages AI drafts a follow-up text based on the call — ready to send to the client with one tap ## Up to 10 Custom Goals per Call Type Set unique scoring criteria per call type — score oil change calls differently than satisfaction checks or deferred service reminders ## Every Call, Scored Automatically No manual review needed — every call transcribed, analyzed, and scored in real-time ## Turn Calls Into Revenue With sentiment analysis, custom goals, and instant recaps, close more appointments daily ## Coach in Minutes, Not Hours Jump to time-stamped moments, review AI scores, and share coaching notes instantly ## Benefits ### Full Transcription Every call fully transcribed word for word — search, review, and reference any conversation ### Answered-By Voice Detection AI detects who answered: live person, voicemail, or IVR — know the real answer rate ### Time Stamped Every key moment time-stamped — jump to the exact second of any greeting, quote, or close ### Call Recap AI generates a concise recap — reason for calling, discussion, outcome, and next steps ### Call Score Every call gets a numeric score based on your custom criteria — track advisor performance ### Customer Sentiment AI detects frustration, satisfaction, urgency, and hesitation in every conversation ### Notes Auto-generated notes capture vehicle info, services discussed, promises made, and follow-ups ### Score the Human Call Grade advisor performance — greeting, empathy, product knowledge, upsell, and close ### Score the Voicemail Too Even voicemails your team leaves get scored for professionalism and completeness ### Hand-Off Tool Share any call with your team in one click — with full context, transcript, and score attached ### Pre-Written Text Messages AI drafts a follow-up text based on the call — ready to send to the client with one tap ### Up to 10 Custom Goals per Call Type Set unique scoring criteria per call type — score oil change calls differently than satisfaction checks or deferred service reminders ### Every Call, Scored Automatically No manual review needed — every call transcribed, analyzed, and scored in real-time ### Turn Calls Into Revenue With sentiment analysis, custom goals, and instant recaps, close more appointments daily ### Coach in Minutes, Not Hours Jump to time-stamped moments, review AI scores, and share coaching notes instantly