The smartest customer engagement score. Grade every customer A through F across 14 loyalty ladder signals — know exactly what rung they've climbed to.
The smartest customer engagement score. Grade every customer A through F across 14 loyalty ladder signals — know exactly what rung they've climbed to.
Instantly know where every customer stands on the engagement ladder. No digging, no guessing — just one click to see their complete engagement profile and what to talk about next.
See exactly which rung each customer has reached. Your advisors know precisely what to recommend next — turning casual visitors into birthday club members, rewards earners, and referral champions.
Every call and every visit, your team knows what to talk about. aiCES™ tells them how to entice customers to engage more — turning service calls into relationship-building opportunities.
Opted into your birthday club program — showing willingness to engage beyond basic service visits.
Frequency and recency of shop visits — are they a regular or have they gone silent?
How many vehicles have they registered? Multiple vehicles means deeper household loyalty.
Downloaded and registered in your branded mobile app — a major commitment signal.
Added a profile selfie photo — showing personal investment in their account and identity.
Actively earning and redeeming reward points — they're bought into your loyalty ecosystem.
Participating in your rebate program — tracking spend and earning cash back on services.
Currently enrolled in your membership or maintenance plan — your most committed customers.
Has a future appointment scheduled — they're planning ahead and staying proactive.
Opted into app push notification alerts — open to real-time communication from your shop.
Has a valid email address and opted into your text club — reachable on multiple channels.
Took the time to leave you a Google review — your strongest brand advocates.
Provided feedback after their visits — engaged enough to share their experience with you.
Has referred friends, family, or coworkers to your shop — the ultimate engagement signal.
Instantly know where every customer stands on the engagement ladder. No digging, no guessing — just one click to see their complete engagement profile and what to talk about next.
See exactly which rung each customer has reached. Your advisors know precisely what to recommend next — turning casual visitors into birthday club members, rewards earners, and referral champions.
Every call and every visit, your team knows what to talk about. aiCES™ tells them how to entice customers to engage more — turning service calls into relationship-building opportunities.
Opted into your birthday club program — showing willingness to engage beyond basic service visits.
Frequency and recency of shop visits — are they a regular or have they gone silent?
How many vehicles have they registered? Multiple vehicles means deeper household loyalty.
Downloaded and registered in your branded mobile app — a major commitment signal.
Added a profile selfie photo — showing personal investment in their account and identity.
Actively earning and redeeming reward points — they're bought into your loyalty ecosystem.
Participating in your rebate program — tracking spend and earning cash back on services.
Currently enrolled in your membership or maintenance plan — your most committed customers.
Has a future appointment scheduled — they're planning ahead and staying proactive.
Opted into app push notification alerts — open to real-time communication from your shop.
Has a valid email address and opted into your text club — reachable on multiple channels.
Took the time to leave you a Google review — your strongest brand advocates.
Provided feedback after their visits — engaged enough to share their experience with you.
Has referred friends, family, or coworkers to your shop — the ultimate engagement signal.