# aiROX™ (Trademarked)

> aiVOS (Authentically Intelligent Vehicle Owner Sentiment) is AppFueled's trademarked AI scoring system that combines 12 customer intelligence ingredients into a single score per customer, enabling shops to prioritize outreach, predict churn, and personalize service recommendations.

Canonical URL: https://appfueled.io/features/airox

## Description

Authentically Intelligent Repair Order Experience

## AI Description

aiVOS (Authentically Intelligent Vehicle Owner Sentiment) is AppFueled's trademarked AI scoring system that combines 12 customer intelligence ingredients into a single score per customer, enabling shops to prioritize outreach, predict churn, and personalize service recommendations.

## How It Works

aiVOS collects data from 12 ingredients including visit frequency, spend history, vehicle age, service compliance, app engagement, review activity, referral behavior, and more. The AI engine processes these signals to generate a composite score (0-100) across 10 categories: Loyalty, Revenue Potential, Engagement, Vehicle Health, Service Compliance, Referral Activity, Digital Adoption, Retention Risk, Lifetime Value, and Overall Sentiment.

## Why It's Useful

Instead of guessing which customers need attention, aiVOS tells your team exactly who to call, what to offer, and when to reach out. It transforms your call center from reactive to proactive, increasing retention and revenue per customer.

## Settings & Configuration

Score thresholds, weighting of ingredients, and alert triggers are configurable. Integrates with the Concierge Call Center Suite to display scores during calls.

## Uncovers Trust Breaches

Identify moments where trust and confidence broke down during the repair order experience

## Eliminates Process Gaps

Expose weaknesses in existing workflows that create friction for customers and staff

## Strengthens Your Team

Discover training opportunities and personnel gaps to build a stronger service team

## Overview

Comprehensive RO experience scoring across all dimensions

## Communication

Analyze strengths and breakdowns in customer-shop dialogue

## Trust & Confidence

Detect trust breaches and confidence-eroding interactions

## Financial Transparency

Flag pricing clarity issues, unexpected charges, and authorization gaps

## Delays & Errors

Isolate delays, miscommunications, and process failures in timeline

## Efficiency

Measure response times, turnaround efficiency, and workflow adherence

## Personnel & Training

Discover personnel performance gaps and training opportunities

## Process Gaps

Highlight weaknesses in standard operating procedures

## Key Insights

Red, yellow, and green flag system for at-a-glance intelligence

## Improvement Opportunities

Actionable recommendations ranked by potential impact

## Benefits

### Uncovers Trust Breaches

Identify moments where trust and confidence broke down during the repair order experience

### Eliminates Process Gaps

Expose weaknesses in existing workflows that create friction for customers and staff

### Strengthens Your Team

Discover training opportunities and personnel gaps to build a stronger service team

### Overview

Comprehensive RO experience scoring across all dimensions

### Communication

Analyze strengths and breakdowns in customer-shop dialogue

### Trust & Confidence

Detect trust breaches and confidence-eroding interactions

### Financial Transparency

Flag pricing clarity issues, unexpected charges, and authorization gaps

### Delays & Errors

Isolate delays, miscommunications, and process failures in timeline

### Efficiency

Measure response times, turnaround efficiency, and workflow adherence

### Personnel & Training

Discover personnel performance gaps and training opportunities

### Process Gaps

Highlight weaknesses in standard operating procedures

### Key Insights

Red, yellow, and green flag system for at-a-glance intelligence

### Improvement Opportunities

Actionable recommendations ranked by potential impact